MICROSOFT OFFICE LIVE MEETING FOR USER GROUP LEADERS: FAQ
What is Microsoft Office Live Meeting?
Microsoft Office Live Meeting is an online meeting space to which your organization can subscribe. With Microsoft Office Live Meeting, you can meet with your colleagues online, which allows you to collaborate in real time, even over long distances.
What do I need to do before I start?
If you simply want to join a meeting that someone else scheduled, you can click the Join the meeting link in the e-mail invitation. Live Meeting will prompt you if any software installation is needed. If you want to schedule meetings or start a Meet Now meeting on demand, you first need to configure your account information. See the procedure “To Configure your Account” in “Starting an Instant Meet Now Meeting,” in the Getting Started guide.
Why do I see a section for “Server” in the account configuration dialog box?
Some organizations host meetings on their internal servers, and others subscribe to the Office Live Meeting service. Your administrator will give you the information you need to configure Live Meeting for the service. You can leave the Server section blank if it does not apply to you.
How do I know if I have the meeting client installed?
You can determine if the Microsoft Office Live Meeting client is installed on your computer by clicking Start, clicking All Programs, and then looking in the program list for Microsoft Office Live Meeting 2007.
What if I cannot install the meeting client?
With the Microsoft Office Live Meeting service, you can join a meeting even if you are unable to install the meeting client on your computer. If you do not have the meeting client installed and you try to join the meeting, Microsoft Office Live Meeting will display an option for connecting to the meeting using a Web browser. There are some limitations to connecting this way (see Appendix A), but most of the meeting features are available to you.
I want to schedule a Live Meeting, but some of the people I want to include will not have access to a computer. Can they still participate in the meeting?
Although people without a computer won’t be able to see the meeting, they can still participate in the audio portion of the meeting. With the Microsoft Office Live Meeting service, you can set up a meeting to use both computer audio and telephone conferencing. The meeting organizer must choose both of these audio options when scheduling the meeting. Then, when the meeting starts, any presenter can connect the audio, so that computer users and telephone conferencing users can hear each other. For more details, see “Creating a Meeting” later in this guide.
Does my user group need to be a member of Culminis or INETA to get this offer?
No. Culminis and INETA are managing the request process for these Live Meeting accounts for us, and we would strongly recommend you consider joining either organization, but it’s not a requirement. To obtain an account if you are not a member, please contact your local Microsoft representative.
How do I get support if I have a problem?
Live Meeting support will be available via web and telephone, 24 hours a day 7 days a week at no charge to you, the user group leader, or to those attending the Live Meeting.
Phone:
1.866.493.2825 Direct (toll free in the US and Canada)
00.800.9522.3000 Direct (toll free in Europe)
650.526.6950 Direct International Toll Number
Online Resources:
Live Meeting Online Document Resource Center:
http://office.microsoft.com/en-us/help/HA102389001033.aspx
Office Live Meeting Solution Center
http://support.microsoft.com/ph/925
Ask Support:
www.livemeeting.com/ask
Live Meeting Product Information:
http://office.microsoft.com/en-us/livemeeting/FX101729061033.aspx